Privacy Policy
Last updated: January 2025
Introduction
Domard ('we', 'us', or 'our') respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (domard.io).
Data Controller
Data We Collect
We collect the following types of personal data:
Contact Form Data
When you submit a contact, demo request, or pricing inquiry form, we collect: name, email address, company name, phone number (optional), and message content. This data is stored in our secure database and used solely for responding to your inquiries and providing sales follow-up.
Analytics Data
We use Google Analytics 4 and Microsoft Clarity to collect anonymized usage data including: pages visited, time spent on site, browser type, device type, and geographic location (country/region level only). IP addresses are anonymized. This data helps us improve our website experience.
Cookies
We use cookies for analytics purposes. Essential cookies are necessary for the website to function. Analytics cookies help us understand how visitors interact with our website. You can control cookies through your browser settings.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit a contact form, you provide explicit consent for us to process your data for the stated purposes.
- Legitimate Interest: We have a legitimate interest in analyzing website usage to improve our services and user experience.
- Contract Performance: Processing your data is necessary to respond to your inquiries and potentially enter into a service agreement.
How We Use Your Data
We use your personal data for the following purposes:
- Responding to your contact form submissions, demo requests, and pricing inquiries
- Following up with sales information and product demonstrations
- Analyzing website usage patterns to improve user experience
- Ensuring website security and preventing fraud
- Complying with legal obligations
Data Storage and Retention
Your contact form data is stored securely in our MongoDB database hosted on secure servers. We retain lead data indefinitely for sales follow-up purposes, unless you request deletion. Analytics data is retained according to Google Analytics 4 and Microsoft Clarity retention policies (typically 14-26 months). All data is stored with industry-standard security measures including encryption in transit (HTTPS) and at rest.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR) and French data protection law, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure ('Right to be Forgotten'): You can request deletion of your personal data.
- Right to Data Portability: You can request your data in a structured, machine-readable format.
- Right to Object: You can object to processing based on legitimate interest.
- Right to Restrict Processing: You can request temporary suspension of data processing.
- Right to Withdraw Consent: You can withdraw consent for data processing at any time.
- Right to Lodge a Complaint: You can file a complaint with the French data protection authority (CNIL) at www.cnil.fr
To exercise any of these rights, please contact us at contact@domard.io. We will respond to your request within 30 days as required by law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to analyze website traffic and improve user experience. Our cookies are categorized as: (1) Essential cookies necessary for website functionality, and (2) Analytics cookies from Google Analytics 4 and Microsoft Clarity used to understand visitor behavior.
You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.
Third-Party Services
We use the following third-party services that may collect and process your data:
- Google Analytics 4: Web analytics service provided by Google LLC. IP addresses are anonymized. Privacy Policy: https://policies.google.com/privacy
- Microsoft Clarity: User behavior analytics service provided by Microsoft Corporation. Privacy Policy: https://privacy.microsoft.com/privacystatement
- MongoDB Atlas: Database hosting service for storing contact form submissions. Data is encrypted and stored securely.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include: HTTPS encryption for data in transit, database encryption at rest, access controls limiting data access to authorized personnel only, regular security audits and updates, and secure backup procedures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
Your data may be processed and stored in servers located in various countries. French Polynesia is a French overseas territory and follows French data protection law. We ensure that any international data transfers comply with GDPR requirements through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@domard.io, and we will delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated 'Last Updated' date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: